Insights
Short, practical guides for people who run internet providers.
Why one fibre cut shouldn't mean 64 alarms
An outage flows downhill. Find the highest broken point and the rest is noise.
Power cut or fibre cut? How to tell before you send a van
Three quick checks can save a wasted trip.
Billing leakage: the money your routers already know about
Compare who is online with who is paying. The gaps are usually simple.
How to read a 95th percentile bandwidth bill
What you are really billed for, and why your peak isn't the number that counts.
What is an AI NOC?
An AI NOC is software that watches a network around the clock, groups alarms into incidents and explains the likely cause, so engineers start fixing instead of searching.
WhatsApp chatbots for ISPs: what they can do
A WhatsApp chatbot for an ISP answers outage, billing and plan questions from live data, and hands everything else to a person.
ISP billing software: 7 things it must do
ISP billing software should invoice by itself, talk to RADIUS so unpaid accounts are blocked and paid ones restored, and link every bill to the connection behind it.
What is a good ONU signal level?
For class B+ GPON optics, an ONU works between -8 dBm and -27 dBm. The closer it sits to -27 dBm, the less margin it has left.