ISP billing software: 7 things it must do
ISP billing software should invoice by itself, talk to RADIUS so unpaid accounts are blocked and paid ones restored, and link every bill to the connection behind it.
By the Autoprator team. Updated .
General accounting software can send an invoice, but it doesn't know whether a subscriber is online. ISP billing software ties the bill to the connection, so money and network stay in step.
What should ISP billing software do?
- Issue invoices on your own calendar, without anyone pressing a button.
- Connect to RADIUS, so a plan change reaches the network.
- Send reminders before anyone is blocked.
- Block unpaid accounts, and restore them as soon as they pay.
- Follow your country's currency, tax and time zone.
- Link each customer to their router or ONU, so support sees the bill and the signal together.
- Give staff and resellers their own roles and areas.
What should I ask before switching?
Ask whether you can export your customers and invoices, whether you can test it next to your current system, and what happens on the day you move. A switch that can't be tested first is a risk to every bill you send.
Do I have to replace what I run today?
Not always. If your billing works, a tool that reads it can still find leaks, such as connections that are online but not billed.