ISP automation

Finds faults and explains them.

• Fault detection

  Faults are found by a machine around the clock, not by the first customer who calls.

• Alarm grouping into one incident

  Engineers see one problem with its real size, not a wall of red.

• AI diagnosis

  A junior engineer at night gets the same first read a senior engineer would give.

• Power cut or fibre cut

  No technician goes out for a power cut. Fuel and time are saved every day.

• Fault location estimate

  The technician drives to the right box instead of walking the whole line.

• Early failure warnings

  Faults are fixed before the customer notices: a call avoided and a happier customer.

• Capacity warnings

  Upgrades are planned before an area gets slow and customers start complaining.

• Upstream provider downtime log

  Hard evidence when complaining to, or negotiating with, the bandwidth provider.

• Config backup and change alerts

  Unplanned or unauthorised changes are spotted the same day, and the last good config is always on hand.

• Any-device reader

  The rules, reports and traffic figures work on all the equipment, not only MikroTik. An unknown brand still works.

• OLTs of any brand

  An ISP on another brand is welcome, and a wrong setting cannot send a town a false outage notice.

• Security alerts

  Attacks and ONU cloning are caught early instead of after the damage.

The right person hears, at the right time.

• Staff alerts with escalation

  Nothing falls through the cracks at night or during shift changes.

• Shift handover and morning summary

  The next shift and the owner know where things stand in one minute of reading.

• Automatic incident report

  A professional report for every major outage, with no one spending an hour writing it.

• Weekly owner report

  The owner sees the health of the network and what Autoprator did, every week.

• Area, dealer and SLA reports

  Shows which areas and dealers cause problems, and proves service levels to business customers.

• KPIs

  One agreed set of numbers to run the business by.

Answers routine questions, day and night.

• AI chatbot

  Repetitive questions are answered in seconds, day and night, without adding staff.

• Manager check

  Nothing wrong or embarrassing reaches a customer.

• Knowledge base answers

  Answers are the ISP's own, not generic ones.

• Tickets linked to outages

  During an outage, 200 complaints don't become 200 jobs.

• Outage notices

  Customers hear first, so far fewer call. This is one of the biggest call savers.

• Slow-internet auto check

  Complaints reach staff already diagnosed, and many never need staff at all.

• Satisfaction check after a fix

  Fixes that didn't work are caught before the customer gets angry.

• Bill reminders

  Fewer missed payments and fewer "my internet stopped" calls on the expiry day.

• Retention warnings

  Unhappy customers get a call before they switch to a rival ISP.

Shows the money you are losing, with the working.

• Billing leakage detection

  Direct money found, often in the first week. The easiest result to show an owner.

• Unpaid invoice follow-ups

  More money collected sooner, with fewer collector visits.

• Visits avoided by remote diagnosis

  Fewer wasted trips, and proof of the saving.

• Bandwidth usage insights

  Stop paying for unused bandwidth; spread load before customers feel it.

• Site power monitoring

  Avoidable power costs and failing batteries found before an outage.

• Predictive maintenance

  Equipment is replaced on your schedule, not during an outage.

• SLA breach early warnings

  Penalties avoided because the team knows exactly how much time is left.

• Upstream provider credit claims

  Money back from providers that ISPs rarely claim today.

• Savings and ROI dashboard

  The owner sees, from the cases themselves, whether Autoprator pays for itself.

Clear jobs for technicians, and new connections booked.

• Technician jobs on WhatsApp

  Clear jobs, no phone calls to explain, and a record of who did what and when.

• New connection requests

  Enquiries become leads automatically, even at night.

• Installation scheduling

  Installs are booked and confirmed without staff calling back and forth.

Connect your own network, without us.

• Public status page

  Customers check it themselves instead of calling.

• Adding your own devices

  You connect your own network without sending anyone a password.

• Self-serve onboarding

  You can get live with little help from us.